Surgery Opening Times
|Monday to Friday (Excluding Bank Holidays)
Appointments - 7.30 am - 6.30 pm
(Telephone lines open at 8.00 am)
Please also see details regarding Same Day Health Service and Extended Access for routine appts in the evening and weekends)
When contacting the surgery by telephone please listen to the message and available options which will direct you to the service you require - see below:
01946 692241 - and select options listed below
For Repeat Prescription Line - 01946 518299 - Answerphone 24 hours a day/7 days a week - no need to wait in the queue
Option 1 - For MEDICAL EMERGENCIES only - Please ONLY select this option if you have a medical emergency
Option 2 - For Appointments (or alternatively you can book on-line)
Option 2 - For Test Results - Please call between 2.00 and 6.00 pm
Option 2 - For General Enquiries - Please call between 11.00 am and 1.00 pm
Option 3 - For Home Visits - Please request before 10.30 am if possible
Option 4 - For Repeat Prescriptions - Line open 24 hours / 7 days a week
If you know the extension number of the person you are calling - Press 0 followed by the extension number.
The practice is closed one afternoon per month for training purposes, with urgent cover provided by NHS 111 - Please see Staff Training section for dates
We offer some early morning and late afternoon appointments each week for those who work. Please ask Reception for details of the next available appointment or book online if this applies to you.
Reception staff are available to answer the telephone from 8.00 am to 6.30 pm Monday to Friday.
A doctor is always available for serious illness 24 hours per day, 365 days per year. Emergency cover is provided by doctors from this Practice from 8.00 am to 6.30 pm from Monday to Friday.
When the surgery is closed
Out of Hours cover (6.30 pm - 8.00 am Mon-Fri / Weekends / Bank Holidays)
From 6.30 pm until 8.00 am the next morning, and at weekends and Bank Holidays, urgent cover is provided by, CHoC (Cumbria Health On Call) a co-operative formed by local GPs.
Telephone Calls to CHoC - Most calls to CHoC now need to go through the 111 service. Please dial 111 and if 111 decide the call requires a Clinician they will direct your call to CHoC.
However, if you are a patient for whom your own GP has agreed a specific Care Plan or if you are a patient that requires the District Nursing Team then you can still contact CHoC directly on 0300 30 34 365. The CHoC call handler will need to take all the necessary details in order to deal with the call appropriately. Please do not use this number unless the above applies as you will be requested to put the phone down and dial 111. CHOC - Information Leaflet.doc
For EMERGENCIES - please dial 999