If you feel unwell, do you need to visit your GP Practice, or could you see your local Pharmacist?
Did you know your Pharmacist can treat many minor ailments. Click here for further information.
Also please visit our Which Service Should I Use? page for more information (accessed via our Home Page or click the link - Which Service Should I Use)
2. HOW TO ACCESS APPOINTMENTS AT THE SURGERY
Walk-in/Open Access Service is available from 9.00 - 10.00 am
All emergencies will be seen (please select Option 1 (for emergencies only) when telephoning the surgery )
Appointments can be made either by telephone (select Option 2 when telephoning the surgery), call in to the surgery, or book online (see below or click on the Online Access button).
In an emergency it will be necessary to give a few brief details of your problem to the Receptionist. Please be aware that we may not have any free appointments with the GP of your choice, so you may have to see another Clinician within the practice.
Telephone Consultation Appointments are also available to book ahead with all the Doctors (maximum of 28 days ahead). If you want to speak to a Doctor and this does not require an examination then this option may be more appropriate, for example to discuss results / sick notes / blood tests / medication. Please be prepared to provide the Receptionist with your contact number and brief details of the problem.
We run a Walk-in/Open Access service on a daily basis Monday to Friday (excluding Bank Holidays). This service runs from 9.00 - 10.00 am. Please note this is a morning service only and is only available to patients registered with Lowther Medical Centre.
If you have a prebooked appointment it is helpful to tell the surgery if you cannot avoid being late. If you are unable to keep an appointment or one is no longer necessary, do try to let us know however late in the day, as we may be able to fit in someone else at short notice.
Where patients are seen via our prebooked appointment system, you will normally be seen within 15 minutes of the appointment time or be given an appropriate explanation for the delay. We are most grateful for your tolerance of delays and occasional problems.
All of us, Doctors, Nurses, Health Visitors, Midwives, etc. try very hard to keep to time. Remember that we can only finish the consultation once the problem has been identified and a management plan agreed and the time required to do this is different for every patient.
Think of yourself in the circumstances of your fellow patients before you. Most people who have a serious problem like to have as much time as possible with their Clinician. Your Clinician will always endeavour to use the same time in the most efficient manner compatible with our best standards of care.
Make Your Appointment Online!
- You can now book / cancel your appointment online
To use the Patient Access service, you will need to do two steps.
1. Register with the Online Patient Access service to create your account
2. Visit the surgery and provide a form of photo ID, ie valid passport or driving licence so that your account can be activated. (Failure to do so will not give you access to these rescources)
Please download and complete the Practice Access Activation form here and bring this along with your ID to the reception desk. The forms can also be found in the Reception Foyer near the Information board.