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Family and Friends Test

From the 1st December 2014 it is a contractual requirement that all GP practices undertake the NHS Friends and Family Test (FFT).

The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous feedback loop between patients and practices.

The FFT question asks if patients would recommend the services they have used and offers a range of responses. When combined with a supplementary follow-up questions, the FFT question provides a mechanism to highlight both good and poor patient experience. The free text responses are a rich source of information which allow practices to consider the comments being made by patients in detail and identify actions which can be taken to improve patients' experience much more quickly than traditional survey methods.

Here at Lowther Medical Centre we are offering patients both paper and electronic options to complete our FFT survey.

Paper Feed Back - This is carried out in surgery during your visit after you have used any of our services - this could mean just speaking to our reception staff, seeing a clinician, either one of our own staff (GP's / nurses) or any other NHS provider of service within the practice.

Electronic Feed Back - To feed back to us electronically please click on the "Friends and Family Test" bar on the home page (Click link Home for Home Page)

Thank you to everybody who has responded to our Friends and Family Test either through the website or on the cards in surgery.

Results for 2015/16 are shown below and results for 2017/18 are now available to access via the HOME Page

December 2015 report

January 2016 report

February 2016 report

March 2016 report

April 2016 report

Friends and Family Test
Additional Questions

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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